The Reserve Tank

We all possess some sort of power… even we B-types.  In a leadership position, it is inherent to have positional power.  You are the boss and you make decisions and can tell people what to do.  But I invite you to consider that type of power as basically worthless if no one is following you. 

I advise anyone who will listen to this humble, yet experienced junior Captain that the primary focus of assuming the leadership role is getting to know the people on your team.  What motivates them?  What is their communication style?  What interests them in life?  What do they come to work and do every day?  Do they like cupcakes or pulled pork?  Taking a genuine interest in your teammates and connecting with them matters more than anything when the relationship begins.  Chances are quite high that they are already proficient at their respective jobs and are getting the work done, so let them do their jobs and focus on getting acquainted.

Speaking of everyone’s contribution at work… find out what the individuals on your team contribute to the overall mission.  You don’t have to learn how to do their job.  You just need to understand (and make sure they know) how what they do plays into the big picture.  Go ahead and set the stage for a healthy work environment!

Be willing and able to say this to your team: “My role here is to make sure you have what you need to do your job, whether that be resources, space, policies, or what have you.  If I am taking care of you, my own career will work itself out.  I can’t demand respect… that is something each individual determines to whom respect is worthy.  But I can demand professionalism.  Any expectations I have of you, I will, in turn, deliver, respectfully, to you.”  Then, immediately thereafter, consistently demonstrate proof of the words you spoke!

This is all indicative of influential power.  You will be followed by people who choose to follow because they believe in what you claim to stand for and trust that you will deliver what you promised.  I took on leadership with a team at work that had 9 different flight commanders in 4 years, through a series of unfortunate events beyond anyone’s control.  When I told my new team the words I stated above, I had 12 faces all looking back at me, conveying the message, “Yeah, we’ll believe it when we see it, and we don’t expect to see it.”. After a few months, they recognized that I meant what I said and was living it out.  Morale is good, and I feel very blessed to work with these amazing individuals.

I do also have positional power.  At the end of the day, I have the authority to make the decisions that affect the entire team.  I am careful to wield that power purposefully.  To be blunt, nothing is more wrong than ordering something to be done because you’re the boss and that’s what you want.  I personally have no respect for anyone who leads that way.  Positional power should be in the reserve
tank.  It is fuel, just the same as the fuel in the primary tank, where influential power should be, but the goal should be to never have to use it!

Leaders, listen to your team, connect with them and understand them.  The investment will pay in spades as you lead your committed followers to success.

In a World Where Everyone is Like Me

All of those personality tests tell me what I already knew…I thrive with order in my world; time with others must be significantly less than time to myself; I am not a fan of confrontation; I think practically and avoid making emotionally-based decisions like the plague; planning is an anchor in my life both professionally and personally.  I am studious (no, really?).  If I am not learning something, I am obviously wasting my free time.  Then, there’s the real vices: I have a little superiority complex and can come across as arrogant to others…I really have no patience when it comes to situations where things are not in order and/or disorganized.  I know God has a sense of humor, because He has blessed me with a family that sometimes makes it their mission to ensure I practice patience when things are chaos.

“They” say, “It takes all kinds.”  However, if the world were filled with people just like me, this is what I envision would be the result:

–Bookstores (particularly Bible bookstores) would be the largest, most successful industry on the planet, followed by Amazon, Starbucks and the Apple store.

–There would be no need for speed limits because no one would drive anywhere close to a dangerous speed.

–All locations boasting hot, humid summers would be completely uninhabited…we’re talking like the Rapture came and took every last person away.

–Horror movies…what are those?  They would not exist.

–There would never be work-sponsored Christmas parties with any kind of theme where women had to wear gowns unless they really wanted to…and there would be many more ugly sweater-themed parties.

–No beer…only wine.

–High heels would not exist.  They shouldn’t exist now…what pointless forms of foot cover!

–The only fighting in the world would be when they cancel really good shows on TV.

–The work day would start no earlier than 8am. 

–Everyone would move every couple 2-5 years.  It lends itself to adventure, variety, culture, and a departure from monotony and stagnation.

I suppose it really does take all kinds, because even if you can tolerate me and how I am, it’s not a life that everyone would embrace as their own!  Besides, I like you just how you are.

Don’t Chicken Little It!

Here lately at work I have been under a lot of stress, particularly as it pertains to the “herding of cats”, as I like to call it.  You know these colleagues…the Complainers, the Lazy, the Alphas, the Divas, and the Brats…they all want to go off in a different direction, none of which is the way you envision the path to success. 

I am a healthcare administrator (by choice, I might add).  I know that I could never care for patients directly…don’t have the stomach for it.  But I can work the business side of the house with the very same vision of optimizing patient care as clinical staff.  I view it as my contribution to the care and well-being of patients seen within our walls.

Lately, there have been many decisions made or discussed without my involvement (of course, I am speaking of times where I really should have been involved, not just every decision).  I have been tempted, when at my wit’s end, to finally just give in to the stress, anger, and frustration and just freak out.  I have a very beloved coworker who told me today that I shouldn’t “Chicken Little it”.  This phrase instantly spoke to me.  When I am dealing with issues, no matter how sketchy things get, the sky is not falling.  If something catastrophic were to happen to a patient, that would be different.  But in the day-to-day operations of the clinic, the sky is never falling. 

This past week has taught me something else.  Get organized.  There are lots of moving parts and the only hope of keeping sanity is to keep track of everything.  I got myself a Franklin Planner and I’m so much better prepared now.  It may take some time to do the initial “inventory”, but the investment is worth all the time you will free up later.  I’m not in constant panic mode and I get so much done!

It’s my new mantra: Don’t Chicken Little It. 

www.franklinplanner.com