Process Improvement-I Have A Dream

It isn’t as world-altering as the Reverend Martin Luther King’s, but I do have a dream.  My dream is to make a good kind of impact on our country and the military.  My dream more specifically involves VA hospitals and clinics. 

People can say (and do actually say), “There is no way to fix the VA.  You can’t possibly think that you would ever even be in a position to make that happen, much less be successful with it!”  The barrage of such comments have caused me a moment of pause and reflection to ascertain whether my dream is perhaps too lofty and ultimately unrealistic and unachievable…but only a moment.  Who created the Department of Veterans Affairs?  People did.  Who runs it?  People do.  Who can improve things?  People can.  My dream is not too lofty or unrealistic, and people make it achievable. 

I have struggled in my mind, partially due to the naysayers (I’ll admit it), how and where would I even begin?  In the world of electronics, where I lived for many years, when I wanted to fix something that was broken, I would troubleshoot.  The same questions that I asked are applicable to the VA:

-What is it supposed to do?
-What is it doing (or not doing) right now?
-Am I missing anything to make it work properly?
-If I need a part, what is it and where is the best place to get it from?
-Is the problem software or hardware related?
-Do I need to involve other qualified/certified/licensed people to help me fix it?
-Do the users need training on how to use it?

It sounds quite silly, but I literally had something come to me in a dream, like a vision.  In my dream, I was at work, in a quarry about how to know where to begin fixing a process at work and how to figure out what exactly needed fixing.  (How silly is it that I was dreaming about work process improvements??  Well, if you knew me, it wouldn’t seem so far-fetched!)  An individual I did not recognize walked up to me and said, “What happens to things if you do not change them?”  I said, “Well, they stay the way they are.”  The individual then said, “Exactly.  So, when you consider each thing, keeping it the way it is, and you feel calm and don’t feel concerned or panicked, don’t change it and move on to considering the next thing.”  I’m telling you, that is genius. 

Am I going to fix the VA?  I don’t know.  Am I going to try?  Yes.  After all, it is my dream.

Suck it Up, Buttercup!

The stigma of psychology….stigma, shmigma.  Would you tell someone who finds a lump in their breast that they shouldn’t go to the doctor to get it checked out because they aren’t knocking on death’s door?  Of course not!  Then why would there be a stigma to seeking out a psychologist to learn some ways to manage stress before you feel your life is out of control? 

I hit my burnout breaking point two years ago.  I reached a point where I could not manage any stressful situation in my life.  I was also compounding the stress by creating some of it myself.  I had become paranoid, thinking everyone was out to get me, couldn’t sleep, couldn’t arrive at any solutions to issues I encountered, and began unwittingly sabotaging my own career, health, and relationships.  I had just arrived at my new assignment and within two weeks, succumbed to a major mental meltdown. 

I work at a medical facility, and spend my days among some of the most compassionate and caring people I have ever known.  I began going to Mental Health to gain some practical knowledge on how to get my brain to a healthier state.  It’s like your body.  You aren’t going to even be able to walk to the doorway, much less run around the block with broken legs. 

I learned about how important sleep is and how I can train myself to get to sleep and sleep longer.  I learned about HOW to think about things…there are angles that you should never look at things from.  I learned about breathing.  You would think that people should know how to breathe…I mean, we are all still alive, so we must know how to breathe.  Try this: Close your eyes and take a few deep, slow breaths.  Don’t tell me that didn’t feel good!  I learned about having a mantra.  When things seem to be getting to be too much and I want to fall back in to my old ways of panic and paranoia, my mantra is “It’s going to be okay.”  That, and some deep breathing, and I’m back.

I now recognize burnout in others, like they are wearing a flashing red sign around their neck.  I see their behavior and am utterly baffled that I spent years of my life dealing with things the way they do.  I have softly suggested they visit Mental Health, if for nothing more than to grab some of their literature.  I often get told, “I just don’t want people knowing that I am going to Mental Health.  People will think I’m ‘unstable’.”  Seriously?  People pretty much know you are unstable…they work with you every day and can see you are seconds away from knocking your computer off your desk, screaming and running out!

So, suck it up, Buttercup!  Get the help you need that is readily available to you.  I did…I do…and it has made all the difference.

Happy Valentines Day from the Worst Wife Ever

I have been married for 11 years, and I just realized something the other day.  Two days ago was the first time I have ever really prayed for my husband.  How selfish can a person be to withhold such a thing from their beloved?!

My husband has demonstrated his unwavering love for me in so many ways over the years.  He, I know for a fact, has prayed for me on countless occasions.  He sacrificed so much time with me while I worked full-time and schooled for two degrees.  He is doing more of the same even now for another degree.  He is here with me on this military adventure, supporting me in long work hours and stressful challenges.  He represents our family proudly as an ambassador of Godly love and neighborly-ness (I probably made up this word, but my husband made up the action!).  He sacrificed his F150 to get me a minivan…and he will be getting a new F150 soon because only a real man would do such a thing!  He is an amazing cook and baker and everyone benefits from that!

He is my best friend on earth.  He is my confidant, my partner, my mentor, my sounding board, my inspiration. 

I have a lot of time to make up for in prayer for my husband.  He makes me laugh, too, and he will likely give me a hard time about this prayer thing, saying sarcastically how great it is to find out like this that I have not prayed for him.  To which, I will respond:

Happy Valentines Day from the worst wife ever!

Goodbyes from Years Ago

The more bases I am stationed at, the more plaques and framed tributes I amass on my office walls.  It makes me feel all warm and tingly inside to be surrounded by the memoirs of my history in the Air Force.  Feeling especially worn today by the seemingly monumental task of taking the next few months to pass the torch of my duties in preparation for moving on to yet another assignment, I stopped on my way out of my office to read the things that were written on my going away gift from the previous base.  “Thanks for all your hard work”, “You will be missed”, “Keep in touch” are written by various hands around the picture in the center.  Those were heartwarming, but the best messages were “You presently sing off key, so work on that at your next base”, “If it weren’t for you, I wouldn’t know how to properly peel a banana”, and “I will miss you the most out of everyone–don’t even test me”.  There was one sentiment that the person didn’t even sign their name to, so I don’t even know who wished me “much luck in the faraway land of Turkey”.

I starred up at that frame until I had read every message.  Oddly enough, it made me a little nostalgic about my current location.  People come and go.  The landscape completely changes every couple of months and work goes on.  Work just.  Goes.  On. 

It’s not about the work anyway.  It’s about the people.  It’s about that guy who talks to inanimate objects like he is going to convince them to do something.  It’s about that lady who always seems to want to ask you a question right when you are in the middle of something.  How about that girl with the squeaky boot that provides the signature announcement of her arrival?  Or how about that guy who goes way overboard with the holiday decorations in the office? 

As I finally turned off the light and left my office, I felt a bit more relaxed and less weighed down.  In a few months, I’m going to acquire another going away gift.  People here will ink their goodbyes on it and I will display it in my new office.  In a few years, when I stop to read what was written on it, I won’t remember all of the work I did.  I will remember the people, and I will feel amazing.

Fire Fighters and Fire Marshals

Sometimes the fires ignite and we have to be ready to put them out.  Our days can actually get quite consumed by fires.  Just when we stamp one out, another one crops up, and before we know it, the day draws to a close and we feel we have virtually nothing to show for it.  Increasingly, people in all industries are consumed with burdens, fabricated out of misguided perceptions, burnout, and unrealistic expectations.  Because of this, people face the fires at a deficit.  When the fires ignite, it becomes increasingly more difficult to keep up.

Long before a fire ignites, the fire marshals survey the area.  They learn the layout and identify where everything is.  They ask questions to understand why things are the way they are.  They plan.  They create guidelines and make signs to warn against potential fire conditions.  When fire marshals do their part, fires can be less frequent and more manageable.  The investment in marshalling is worth the payoff.

Every industry needs good fire marshals.